Terms of Service

Last updated: 28 August 2026

1. About these terms

These terms govern your use of audiovisualaustraliatec.site and, where we accept an order from you, the supply of goods and services by Audio Visual Australia Pty Ltd (ABN 99 701 429 414, ACN 701 429 414) of Victoria, Australia. In these terms we, us and our mean that company, and you means the person or organisation using the website or engaging us.

By using this website you accept these terms. If you do not accept them, please do not use the site.

2. Use of this website

You may view, download and print pages from this website for your own legitimate business purposes. You must not use the site in a way that damages it, interferes with anyone else's use of it, or breaches any law. You must not attempt to gain unauthorised access to the site or any system connected to it.

The information on this site is general in nature and is provided for description of our capabilities. It is not technical advice for a specific room or project, and it should not be relied on as a substitute for a site-specific design.

3. Enquiries, quotations and orders

Nothing on this website is an offer capable of acceptance. Prices and scope are established in a written quotation. Unless the quotation says otherwise, a quotation is valid for the period stated on it and is based on the site conditions, access arrangements and information available when it was prepared.

A contract is formed when you accept a quotation in writing and we confirm acceptance. Variations to scope, including changes to room layout, ceiling or wall construction, equipment availability or site access, may affect price and programme and will be confirmed in writing before the additional work proceeds.

4. Delivery of services

We will perform our services with due care and skill, using materials reasonably fit for purpose, within a reasonable time. Programme dates are our best estimate based on the information available and are subject to matters outside our reasonable control, including supplier lead times, site readiness and the progress of other trades.

You agree to provide safe and timely site access, accurate information about the building, and the network and power provisions identified in the design documentation. Where a delay or additional cost arises because those are not available, we may adjust the programme and charge the reasonable additional cost.

5. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth). Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by that law, and any provision that would do so has no effect to that extent.

Where you acquire goods or services from us as a consumer within the meaning of the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where the Australian Consumer Law permits us to limit our liability for a breach of a guarantee in relation to goods or services not ordinarily acquired for personal, domestic or household use, our liability is limited, at our option, to replacing or repairing the goods, resupplying the services, or paying the cost of doing so.

6. Manufacturer warranties

Equipment we supply may carry a manufacturer's warranty. Those warranties are given by the manufacturer, are additional to your rights under the Australian Consumer Law, and are subject to the manufacturer's own terms. We will pass on the benefit of any such warranty and assist you in making a claim under it.

7. Payment

Invoices are payable within the period stated on the invoice. Unless a quotation says otherwise, title in equipment supplied by us does not pass to you until we have received payment in full for that equipment, while risk in the equipment passes on delivery to site.

8. Intellectual property

All content on this website — text, layout, code, drawings, diagrams and graphics — is owned by us or used with permission, and is protected by Australian and international copyright law. You may not reproduce, republish or adapt it for commercial purposes without our written consent.

System designs, schematics, rack elevations, cable schedules and control system configurations we prepare remain our intellectual property. On payment in full, you receive a non-exclusive licence to use that documentation for the operation, maintenance and future modification of your own system. Our name and logo may not be used without our written consent.

9. Third-party links

This website does not embed third-party content. If we later provide a link to another site, we do so for convenience only and are not responsible for the content, availability or privacy practices of that site.

10. Limitation of liability

Subject to clause 5 and to the extent permitted by law:

• we do not warrant that this website will be available without interruption or free from errors;
• we are not liable for any indirect, special or consequential loss, or for loss of profit, revenue, business opportunity, data or anticipated savings, however arising; and
• our total aggregate liability arising out of or in connection with a contract, whether in contract, tort (including negligence), under statute or otherwise, is limited to the amount you have paid us under that contract.

Our liability is reduced to the extent that your act or omission, or that of a third party you are responsible for, caused or contributed to the loss.

11. Termination

Either party may terminate a contract by written notice if the other party commits a material breach and does not remedy it within 14 days of receiving written notice describing the breach, or becomes insolvent or has an administrator, liquidator or receiver appointed.

If a contract is terminated, you must pay for all goods supplied and work properly performed up to the date of termination, together with any unavoidable committed costs we have reasonably incurred. Clauses concerning intellectual property, payment, limitation of liability and governing law survive termination.

We may also suspend or withdraw access to this website at any time without notice.

12. Privacy

Personal information provided to us is handled in accordance with our Privacy Policy, which forms part of these terms.

13. Governing law

These terms and any contract formed under them are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and of the courts competent to hear appeals from them.

14. General

If any provision of these terms is found to be unenforceable, it is severed and the remaining provisions continue in full force. A failure by us to enforce a right is not a waiver of that right. These terms, together with any written quotation we have issued and you have accepted, form the entire agreement between us in relation to their subject matter.

15. Contact

Questions about these terms should be sent to [email protected], addressed to Audio Visual Australia Pty Ltd, ABN 99 701 429 414, ACN 701 429 414, Victoria 3178, Australia.